Shipping & Delivery

Check Order Status & Tracking

Tracking number(s) will be provided in your shipment confirmation email.

You may log in to your STC e-Shop Account to review your order information. Once logged in, you will be able to view the following details:

Order number, including the date and time the order was placed Item(s) ordered, including total charges.

Status of the order

Tracking number for shipped items

By clicking on the tracking number for your order, you will be taken directly to the shipment/tracking information on the carrier website.

Please note: you will not be permitted to change the delivery address through STC e-Shop once your order has been placed.

Alternate Delivery Options

After the first delivery attempt, you may arrange with the carrier to pick-up the item(s) at a hold for pick-up location

You may also provide specific delivery instructions to the carrier, such as vacation hold

Delivery Times & Shipping Charges

Orders received before 12:30 pm ET are typically shipped on the next business day we receive your order, subject to the Shipping Delays section below.
STC e-Shop may require that someone signs for your order. For more information please visit the carrier website.
If you have any questions, please contact our Customer Support team at +886-2-2831-2989.

(Shipping Delays – For your security, some orders will be processed through our Loss Prevention Department, which may cause a delay. If you do not receive a Shipment Confirmation email within 72 hours after placing your order, please contact our Customer Support team at +886-2-2831-2989.)

Shipping charges, delivery options & carriers vary depending on your ship-to country. Please locate your area below for details:

Area Shipping Cost Standard Delivery
HK & Macau  US $7.00 3-7 business days
Asia (Except for HK & Macau)  US $12.00 5-8 business days
Americas  US $33.00 9-12 business days.
Europe  US $35.00 9-12 business days.
Africa  US $35.00 9-12 business days.
Oceania  US $33.00 9-12 business days.