Returns & Refunds Policy


Thanks for shopping at STCOPTICS.COM.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

If your purchase isn’t quite right, you have 14 days from the date you received your order to return. To be eligible for a return, your item(s) must be in the original packaging and in the same condition that you received it. You are responsible for return shipping costs. We recommend checking with local carriers regarding shipping costs. Please note: before returns your item(s), please contact us first.

We will send you an email when your package arrives at our Return Center for verification and refund processing. Please allow up to 21 working days for your return to be received and processed.

RETURN ADDRESS

Sense-tech Innovation Compnay
No. 22, Ln. 173, Sec. 1
Zhongcheng Rd., Shilin Dist.
Taipei City 11148, Taiwan

Exchanges

We are not allowed to exchange item(s) at this time. Instead, you can return the unwanted item(s) and order new item(s) separately. Please note that there is no charge to exchange item(s) for a DEFECTIVE or DAMAGED Item(s).

Refunds

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your PayPal account. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items

  • Ultrarmor Tempered Glass Protector
  • Ultrarmor Smartphone Lens Glass Protector